Accountable Government

Goal 2: Provide for a well informed public able to fully access City
services and participate in local government
Source: Citizen Information Center     AG Goal2     4/3/2013
About this measure:
Source: Information Services Division, Finance Department
Why this is important:
The City website is the most efficient and effective way to get information directly from City government to the public.
What is being done:
The City is constantly working to improve and update the website. Information about the City website is included in nearly every type of City communication including news releases, printed and online flyers and brochures, public service announcements, government access television programs, advertisements and billboards.



Source: Citizen Information Center     AG Goal2     3/29/2012
About this measure:
Source: Citizen Survey
In 2008, the correct answer was worded “less than 15.” In the 2009 survey, the correct answer was changed to “0 to 20.”
Why this is important:
Anecdotal information tells us that many people overestimate the impact that the City budget has on their property tax bill. This indicator was chosen because this information is critical in understanding the relationship of the City budget to that of the other governmental subdivisions that rely on property taxes. When citizens understand this relationship, it is easier to clearly explain the impact of budget changes and to gain community support for expenditure cuts or revenue increases. This indicator gives us an idea of how successful CIC is in informing the public.
What is being done:
The correct percentage is routinely cited in public education materials and programs, in officials’ speeches and in media interviews.



Source: Citizen Information Center     AG Goal2     4/3/2013
About this measure:
Source: Citizen Survey
Although the channels are clearly indicated on the survey, we believe some respondents confuse 10 Health TV with KOLN-KGIN channels 10/11.
Why this is important:
The City has two government access cable channels 5 CITY-TV and 10 Health TV. We also program an educational access cable channel available on channels 80 and 99. These channels provide a means of communicating directly with the public, so maintaining viewership is critical to the effort to get information to those served by the City and its leaders.
What is being done:
CIC provides access to these channels in three ways – through cable television, through live video-streaming on the City website and through video-on-demand, also available online. Staff work to provide relevant, interesting, quality programming. We call attention to special programming and outreach efforts through news releases. We also produce announcements to promote our programming, and those air on the channels.